Shipping & Returns Policy

SHIPPING

Shipping Locations
We ship to all countries in South Africa .If your location is not listed, please contact us for shipping options.

Processing Time
Orders are processed within 3-14 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Costs
Shipping costs are calculated based on the delivery location and order size. Shipping fees are displayed at checkout.

Delivery Time
Delivery times vary depending on your location and shipping method selected. Estimated delivery times are provided at checkout.

Issues with Shipping
If you experience any issues with your shipment, such as delays or damage, please contact us within 7 days of receiving your order.

RETURNS

Returns and Exchanges
If you are not satisfied with your purchase, you may return it within 7 days of receiving the order. Items must be unused, in their original packaging, and in a resalable condition.

How to Return
To initiate a return, please contact our customer service team for instructions. You will be responsible for the return shipping costs unless the item is defective or incorrect.

Refunds
Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method. Please allow 7 days for the refund to appear in your account.

Non-Returnable Items
Certain items, such as custom-made or clearance products, may be non-returnable. These exceptions will be clearly stated in the product description.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will provide a replacement or issue a refund as appropriate.